Helping you get the most from your fundraising CRM system

Your database is like the beating heart of your charity’s fundraising activity. If you keep comprehensive records of your supporter’s involvement, you look after your most valuable assets, and ensure you generate maximum income.

The important thing to focus on is not the technology, but how to apply it most effectively. I have in-depth experience of configuring and using many different CRM systems across a variety of fundraising processes. In a previous life, I worked as a business analyst for a large multinational, helping IT developers understand and respond to business user needs.

I am therefore passionate about finding simple and effective solutions to help you organise and get the most out of your supporter data.

As well as helping charities develop their existing fundraising database or select a new CRM system, I am one of a small number of partner consultants able to offer support and training specifically on the Donorfy fundraising CRM software.

Donorfy is fast being adopted by many not-for-profits across the UK, both large and small. Launched in 2015, it has since achieved number one CRM product and supplier four times in the Fundraising Magazine Charity CRM Survey.

If you’re already using Donorfy, or want to set it up for your organisation, I can help with:

  • Implementation
    • Configuring the software for your organisation’s specific needs
    • Preparing and importing your data
  • Training
    • Bespoke courses adapted to your fundraising processes and the needs of individual delegates
    • Covering a variety of topics from a basic overview through to managing fundraising, finances and system administration
    • Delivered either on-site or remotely
  • Consultancy
    • Reviewing and improving your existing fundraising processes
    • Using Donorfy to support the development of new funding streams, for example major donors


For more information about any of these options please do get in touch here

We moved from a very old, complicated database system to Donorfy, and couldn’t have done it without Janet and Paul! They took the time to get to know our organisation and worked with us to configure Donorfy to suit our needs – it was very much a collaboration. They were patient, approachable, flexible, and honest throughout the process. The online sessions Janet hosted were invaluable, and the whole team benefitted from her training.

Catharine Turton

Supporter Care Co-ordinator, Latin Link

Janet takes a detailed approach and is thoughtful as to how Donorfy needs to work for the organisation’s needs. She is good at communicating clearly what can be complex information and at sticking to the budget and timescale. Overall, I found the relationship with Janet excellent and really enjoyed working with her. I feel we have a good foundation now for moving forward, although the hard work is probably still to come in terms of ensuring we use Donorfy well and work together on it as an organisation.

Simon Gale

Chief Executive, Justlife

Janet has made a significant difference to our Donorfy on-boarding process, tailoring the system to our needs to support our complex fundraising model. From naming conventions to managing opportunities and reporting, it is all very clear and usable. Thank you!

Bryony Hope

Fundraising Manager, Hampshire Cultural Trust

The training day with Janet was excellent. Everyone came away from the session with a good, practical understanding of the database and how to use it. The regular pauses to practice and consolidate were very useful, and it was really helpful that the training was bespoke to our circumstances, rather than a one size fits all. We also appreciated you going away and researching questions you couldn’t immediately answer.

Helen Saelensminde

Group Head of Fundraising, West Dean College

The service we received from Janet at Nahira Consultancy was excellent. She was very flexible, personable and easy to work with. Her broader knowledge and experience of fundraising was very helpful, as she could advise on best practice and what has worked well for other charities. This helps contextualise how you can best configure Donorfy to meet your needs. Janet was also very flexible in delivering the onsite training, allowing us to meet the needs of different members of staff and levels of involvement.

Andrew Mitchell

Fundraising Manager, 999 Club

We found the Donorfy training really useful, especially for a small organisation like ours it was great to have someone come in who could go through everything, rather than us having to figure it out, as there just isn’t enough time to sit down and learn the system ourselves. It was also good that you could offer such a tailored approach, explaining how the database can best be used for our specific situation, rather than just a generic format, which enabled us to apply the training much more easily.

Tanya D'souza

Fundraising Manager, Sound Seekers